I. Our Clinical Philosophy: Beyond the Dispensing Counter

We do not view ourselves as a mere vendor, but as a specialized clinical resource. Our pharmacists are not just experts in medication; they are experts in Therapeutic Management.

Specialized Disease State Expertise

Hillside focuses on high-acuity, chronic conditions that require intensive monitoring. Our clinical protocols are tailored to the specific nuances of:

• Oncology & Hematology: Managing oral chemotherapy, side-effect profiles, and dose adjustments.
• Rheumatology: Coordinating biologics and biosimilars for RA, Lupus, and Psoriatic Arthritis.
• Infectious Disease: Comprehensive support for HIV/AIDS, Hepatitis C, and advanced antibiotic therapies.
• Neurology: Specialized care for Multiple Sclerosis (MS) and Parkinson’s Disease.
• Gastroenterology: Advanced therapies for Crohn’s Disease and Ulcerative Colitis.

II. Streamlining Your Workflow: The Administrative Solution

The “Specialty Gap“—the time between writing a script and the patient starting therapy—is where most clinical outcomes are lost. Hillside Specialty Pharmacy has engineered a workflow designed to collapse this timeline.

1. Prior Authorization (PA) Excellence

We understand that PAs are the primary bottleneck in specialty care. Our dedicated Access Team takes the lead:

• Documentation Support: We assist in gathering the specific clinical notes, lab values, and trial-and-failure histories required by payers.
• Real-Time Status Tracking: Your office is never left wondering. We provide proactive updates on the status of every PA and appeal.
• Appeals Advocacy: When a denial occurs, our pharmacists provide the peer-to-peer support and clinical evidence necessary to file a robust appeal.

2. Digital Integration & E-Prescribing

Efficiency is driven by technology. Hillside integrates seamlessly with your existing Electronic Health Record (EHR) systems.

• E-Scribing: Send prescriptions directly via Surescripts or your preferred platform.
• Physician Portal: Access a secure dashboard to view patient adherence data, shipment tracking, and clinical intervention notes 24/7.
• Streamlined Referrals: Use our simplified, one-page referral forms designed to capture only what is essential, reducing your staff’s paperwork.

III. Enhancing Patient Outcomes through Adherence & Education

A prescription is only effective if the patient is empowered to follow it. Hillside acts as the “educational anchor” for your patients, providing the high-touch support that busy clinics may not have the capacity to offer.

Personalized Injection Training

For many biologics, the first dose is the most intimidating. Our clinical pharmacists provide:

• One-on-one virtual or in-person injection technique training.
• Instruction on device storage (cold-chain management).
• Guidance on sharps disposal and safety protocols.

Side-Effect Proactive Management

We don’t wait for a patient to stop their medication because of a side effect. Our Proactive Outreach Program includes scheduled check-ins during the first 30, 60, and 90 days of therapy to identify and mitigate adverse events before they lead to non-adherence.

Adherence Reporting (PDC Metrics)

We provide you with tangible data. By tracking Proportion of Days Covered (PDC), we can give your office a clear picture of a patient’s compliance, allowing you to make more informed decisions during follow-up appointments.

IV. Financial Advocacy: Protecting Your Patients’ Wallets

Economic toxicity is a leading cause of therapy abandonment. At Hillside, we ensure that financial barriers do not interfere with your clinical intent.

• Co-Pay Assistance: We automatically screen every patient for manufacturer co-pay cards.
• Foundation Grants: Our team monitors the funding status of national foundations (such as PAN or Patient Advocate Foundation) to secure grants for underinsured patients.
• Liaison Services: We work with your office to navigate the “buy-and-bill” versus “specialty pharmacy” pathways, ensuring the most cost-effective route for the patient and the practice.

V. Pharma & Payer Compliance: The Certainty of Quality

Prescribers need to know that the pharmacy they refer to maintains the highest industry standards. Hillside Specialty Pharmacy is committed to rigorous accreditation and safety standards.

• Cold-Chain Integrity: Our medications are shipped in validated, temperature-controlled packaging with real-time monitoring to ensure stability.
• Quality Assurance: We adhere to USP <797> and <800> standards for compounding and hazardous drug handling.
• Transparent Communication: If a drug is on backorder or restricted by a limited distribution network (LDN), we notify your office immediately and help coordinate an alternative solution.

VI. Why Choose Hillside for Your Practice?

When you partner with Hillside Specialty Pharmacy, you are choosing a team that values your time and your patients’ health as much as you do.